Your pets may need urgent care if they are suffering from a medical condition, illness, or injury that is not life-threatening, but they need medical care and treatment without delay. Acting on our commitment to provide greater access to care to our San Francisco Bay Area communities, we have trained our staff of medical professionals to help you triage your pets' conditions over the phone (i.e., Teletriage). On this same Teletriage call, we will advise you whether a trip to our hospital for an urgent care appointment or the emergency room is needed.